Return Policy
We want you to purchase anything from us risk-free. You'll usually find our product descriptions as complete as possible. We feel that the more you know about a product, the more likely you are to like it.
You have 10 days from the date of the invoice to decide if :
it is what you expected
it fits your needs
it is what you want
If, upon viewing an item, you're not happy, just return it to us in the condition in which you received it. Email us for a return authorization and shipping instructions. No explanation of why you are returning it is necessary, but we'd like to know if it's something on our part. Also tell us what instructions you have concerning replacement, substitution, or refund.
Send it prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 10 days of the date on the original invoice.
Items that do not meet these few conditions will be subject to a restocking fee or, at the Company's option, returned to you without a refund. Shipping costs on any package returned to you will be charged to your account.
Backorder Policy
When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item is expected to arrive within 5 working days of the date of your order.
If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless you request that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items will be charged the actual freight when they are shipped.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
Shipping Policies
We will strive to select the most reliable and lowest cost way to get your order to you. In most cases this will probably be UPS or FedEx ground. Large or heavy orders may be shipped common carrier. You have the option of selecting other methods such as rush or priority.
Damaged Goods Policy
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and email our customer service department within 24 hours to report any damage sustained. This important so that we have your written notification. If you find damage subsequent to delivery, save all of the packaging and packing materials and email our customer service department within 24 hours (1 business day) of receipt. customerservice@catfurniturestoreonline.com
Inspection prior to acceptance is particularly important for large items shipped by Motor Freight carriers. You must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to customerservice@catfurniturestoreonline.com within 24 hours of delivery.
Once the product is accepted by you without notation of damage, damage incurred becomes your responsibility.
In all cases of damage, save all of the packaging and packing materials and email our customer service department within 24 hours (1 business day) of receipt.
